Privacy Policy
Last Updated: December 18, 2025
At TwinkleTrees, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when visiting our website or requesting a quote for our premium artificial plants.
1. Information We Collect
As a B2B manufacturer and supplier, we collect information necessary to facilitate business transactions and improve your experience. This may include:
- Personal Identification: Name, job title, and company name.
- Contact Details: Email address, phone number, and shipping address.
- Project Details: Information regarding specific product inquiries, project scale, and customization requirements provided via our "Get Quote" forms.
- Technical Data: IP address, browser type, and usage data collected via cookies to optimize site performance.
2. How We Use Your Information
The information we collect is strictly used for legitimate business purposes:
Quote Processing
To calculate accurate pricing, shipping costs, and lead times for your orders.
Customer Service
To respond to your inquiries, provide technical support, and offer product recommendations.
Order Fulfillment
To coordinate with logistics partners ensuring safe delivery of your artificial plants.
Updates
To send you information about new product launches or catalog updates (you may opt-out at any time).
3. Data Protection
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential. We use SSL (Secure Socket Layer) technology to encrypt data during transmission.
4. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., shipping companies, payment processors), so long as those parties agree to keep this information confidential.
5. Cookies
Our website uses "cookies" to enhance your experience. These are small files that a site transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's systems to recognize your browser and capture certain information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.
6. Your Rights
Depending on your location (such as the EU or California), you may have specific rights regarding your personal data:
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate data.
- The right to request the deletion of your data ("Right to be forgotten").
- The right to opt-out of marketing communications at any time.
To exercise any of these rights, please contact our privacy team directly at [email protected].
Contact Us
If there are any questions regarding this privacy policy, or if you wish to update your information, you may contact us using the information below: